Returns
Goods that are incorrectly supplied or damaged will be replaced at no additional cost.
If you wish to return an unwanted or damaged item, you have 7 days from the date it was received to return it for an exchange.
No returns will be accepted after 30 days — faulty goods will be taken for repair.
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
To be eligible for an exchange, your item must:
- be unused and in the same condition that you received it;
- be in the original packaging;
- have the receipt or proof of purchase attached, or in the item’s packaging.
Exchanges
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will keep you updated on the status of your exchange after we have inspected the item.
If your return is approved, we will provide you with a replacement item. You may choose to receive store credit instead of a refund.
Typically, you can expect your exchange within 4–5 working days.
Warranties
New phones carry a backed repair warranty. These warranties usually cover between 6 and 24 months.
We will send the product to the specific manufacturer which holds the warranty for the product. This process usually takes approximately 10–15 working days.
CPO and refurbished units do not carry a warranty unless it is stated in the product details or description.
Shipping
Our courier fee is a flat rate of R150.00 in South Africa. Orders should take between 2 and 5 working days to be delivered, depending on where you’re located.
Please note: if an order is placed on Friday after 3 p.m., it will be processed and shipped on Monday.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Questions
If you have any questions about how to return your item, get in touch with us.
